Why hp diagnostics

After downloading, installing and running the diagnostic tool on your computer, did it generate a digit failure ID code? If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. You will then be directed to the resources you need to get your PC repair started.. The tool executes in the UEFI environment outside of the operating system allowing hardware failures to be isolated from issues that could be caused by the operating system or other software components.

This tool runs outside of the Operating System, is easy to use, and in just a few simple steps can greatly assist in troubleshooting hardware problems quickly. This video will help you isolate where the problem is occuring and give you steps on how to fix it. More troubleshooting options.

Contact us. This is available only on select business products, click Learn More below for more information. If it fails, the 24 digit failure ID will be displayed. It will assist you in identifying, isolating, and diagnosing any hardware faults in your HP. While the computer is rebooting, keep pressing F11 until the Choose an Options page appears.

Click Troubleshoot from the Choose an Option screen. Select Advanced Options from the Troubleshoot screen. Table of Contents. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. Your session on HP Customer Support has timed out. HP PC Hardware Diagnostics runs before your operating system, and is both encrypted and digitally signed.

For support with a faster response, have your 24 digit Failure ID code available and ready to enter on your product's HP Support Page:. You can reach your product's HP Support Page by visiting www.